Support
Something not working, something you cannot find, or something you wish Measur did? Write to us. A person reads every message that arrives, and answers as quickly as they can.
Write to
What helps us answer
Three things turn a reply into an answer:
- Which phone you are on, and which version of Measur.
- What you did, what you expected, and what happened instead.
- A screenshot, if the problem is something you can see.
Your data
Your food diary lives on your phone, and you can erase everything Measur holds there at any time. If you registered an account, you can delete it in the app: Settings, Account & data, "Delete account" removes the account and everything synced to it - meals, photos and settings - from the Measur server for good and signs out every device, after you confirm it from a link emailed to you; the meals already on your phone stay there. If there is something else you want done about data in your account - a question, a copy of what we hold, a correction, a deletion you would rather ask for - write to the same address and say so. What Measur keeps, and why, is set out in the privacy policy.
Who you are writing to
Measur is made by innonova GmbH. Press and business enquiries reach us at the same address. Writing about Measur? The press kit has the assets and copy you can use.
Reporting content
Found something in Measur you believe is illegal, such as a product, a pack photo, a name on the contributor board or a shared link? Write to the same address. Say where it is (the barcode, the name or the link), why you believe so, your name and email address, and that you believe your report is accurate and complete. A person looks at every report, and we tell you what we decided. What may not be shared or added, and how a report is handled, is set out in the terms of use.
Our contact point under EU law
This address is also our single point of contact under the EU Digital Services Act, for you and for the authorities of the EU member states, the European Commission and the European Board for Digital Services. You can write in English or in any other language the Measur app speaks; authorities can write in English or Portuguese.